Return & Refund Policy (Clutch & Handbag Products)

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.
• Returns will not be accepted if the product shows signs of use, damage, or alteration.

2. Non-Returnable Items

• Products purchased during clearance sales or special promotions.
• Items damaged due to misuse, improper handling, or normal wear and tear.

3. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect product, report it within 48 hours of delivery.
• Provide clear photos and order details when contacting support.

4. Return Process

• To initiate a return, contact customer support at: Arshdeepk323@gmail.com
• Include your order number, product details, and reason for return.
• Once approved, instructions for return pickup or shipping will be shared.

5. Refund Policy

• Refunds are processed after the returned item is received and inspected.
• Approved refunds will be issued to the original payment method within 5–7 business days.
• In case of Cash on Delivery orders, refund will be processed via bank transfer or UPI.

6. Exchange Policy

• Exchanges are subject to product availability.
• If the requested item is unavailable, a refund will be issued instead.

7. Shipping Charges

• Return shipping may be free for defective or incorrect items.
• For other returns, shipping costs may be deducted from the refund amount.

8. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation is not possible, and the return policy will apply.

9. Important Notes

• Ensure the product is securely packed to avoid damage during return transit.
• Refunds may be declined if the returned item does not meet the policy conditions.

For any assistance, contact: Arshdeepk323@gmail.com